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Instructor Name

Super admin

Category

English

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Course Description

This course covers essential customer service skills, focusing on effective communication, handling complaints and difficult customers, customer retention strategies, and soft skills. Participants will enhance empathy, email etiquette, and professionalism for improved client interactions.

Course Outcomes

By the end of this course, participants will be able to:

  • Understand the fundamentals of customer service.
  • Communicate effectively with customers.
  • Handle difficult situations and complaints with confidence.
  • Develop strategies for building customer loyalty.

  • Utilize feedback to improve service quality.

Course Curriculum

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Master Class on Customer Services

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